Dive operator Cayman Marine Lab, Southern Cross Club, Little Cayman’s original dive and fish resort, and tour operator Cayman Safari Adventures, have earned TripAdvisor’s 2013 Certificate of Excellence, recognition awarded by the number of positive guest comments posted on the widely-read travel website.
Only the top 10 per cent of listed businesses receive this award because to qualify for the Certificate of Excellence they must maintain an overall rating of four or higher out of a possible five as reviewed by travellers.
“Cayman Safari Adventures is pleased to receive a TripAdvisor Certificate of Excellence,” said David Bowerman, owner of the company.
“We strive to offer our customers a memorable experience and this accolade is evidence that our hard work is translating into positive reviews on TripAdvisor.”
General Manager Jennifer Mills of Southern Cross Club said that reviews were a good indication that the resort was maintaining a high level of customer service and represented a true credit to the resort staff who she said did a phenomenal job of making Southern Cross Club guests feel welcomed, giving them a reason to come back.
To receive this prestigious award two times in a row is an honour; to know that we received it because our guests have taken the time to write such positive reviews, makes the award very special indeed,” said Ms Mills.
“This is what we strive for at the Southern Cross Club.”
Resort Manager Neil van Niekerk credited owner Peter Hillenbrand with creating a casual and friendly atmosphere where everyone was on a first name basis and customer service was a priority. This built a base of loyal guests who kept coming back year after year, he said.
“Our guests are more than guests – they are our friends,” noted Mr. Hillenbrand. Tom Byrnes of Cayman Marine Lab, which has been operating for 26 years, was also delighted at the accolade.
“It is extremely important for business,” he said.
“We have tried very hard to separate ourselves from the pack and yes it has become a pack with all the operators in Cayman now.
“In addition to being the only marine biologist running trips we have opened up new dive sites off the beaten track. People do appreciate the fact we dive mostly North and South away from the tired West dive sites. The Cayman Marine Lab did very well when things passed word-of-mouth but that is not when we live now – today one must rely on reviews,” noted Mr. Byrnes.