Forty-four Public Works Department employees from all levels of the organisation recently sat down to sharpen their skills during a four-day leadership training course.
The 11-14 December session kicked off the department’s three-year development programme, said a GIS press release.
It represents phase one of a 5,000 man-hour training intervention to improve critical technical skills, as well as the management and supervisory skills of PWD employees.
This first phase included leadership training for all management and supervisory staff. Later courses will cover communication and presentation skills for managers; technical skills training for tradesmen; and customer-service training for all employees.
‘The initiative will draw on the expertise of both local and overseas entities,’ said PWD’s Director Max Jones.
‘Delivery of the training has been facilitated by a partnership among PWD, the University College of the Cayman Islands and Human Employment and Resource Training, the national vocational training agency in Jamaica,’ he noted. Under the agreement, HEART-NTA will provide the training expertise, and UCCI the support services and workshop venue.
The department’s next training exercise, scheduled for late January 2007 and facilitated by these partners, will cover skills training for tradesmen.
Other institutions with which training has been organised include:
• Softech Computers Ltd., for customer service, leadership, business communication and business etiquette training;
• St. Petersburg College in Florida, where staff will have an opportunity to improve their skills in architecture; building construction and maintenance; and mechanical plumbing and electrical; and
• the Management Institute for National Development from Jamaica, where management and supervisory staff will receive training in management and leadership development.