Help and FAQ

I can’t log in.

First, verify your email address. Sometimes, modern devices auto-fill login information. If you have multiple email addresses, your device may have populated an email address that is not associated with your Compass membership. (ex. Gmail, iCloud, or Outlook.)

Second, ensure your CAPS lock is off, and that you’re typing in the last password you set/reset.

If you still can’t log in, please reset your password.

How do I reset my forgotten password?

To reset your password, go to the login page (or click on any login button, ex. in the top menu, click on “Members” > Login/register).

Enter your email. Ensure that you are using the email address associated with the registration and/or subscription. Click/tap on “Sign in.”

On the next screen, you will see a “Welcome back” message. (If you don’t see this message, the email you typed in has not been registered and you will see a “Complete registration window instead.)

On the bottom of the popup window, you will see ‘Lost your password? Reset it now.”

Click on the link and check your email. If the email does not arrive within several minutes, please check your spam folder.

How do I change my password?

If you can log in, and would like to change your password, please go to the “members” link in the top menu, and select “update password. You can also click here: https://www.caymancompass.com/account/update-password/.

I have to log in constantly.

Select ‘remember me’ when you log in next time. You can do this after you’ve entered your email address, on the same screen where you enter your password. This will keep you signed in on that device for several weeks.

Please note that ‘Remember me’ on a login form is separate from ‘remember password’ feature, available on your devices.

‘Remember me’ keeps you logged in for several weeks at a time (website feature), while ‘remember password’ stores your login information on a specific device (device feature).

How do I comment on an article?

To comment on an article, you need to be a registered user and you need to sign in. We do not accept anonymous accounts, and we will give preference to those with real names.

My comment was not approved.

Our team has an obligation to review all comments. Your comment may not be approved because of legal reasons, commenting guidelines, or our ‘real person’ policy, where we require first and last names populated in the member account. Please allow ample time for our team to review the comments. Visit our community standards page, and our legal section here.

How do I subscribe?

To subscribe to newsletters, or online subscriptions, please visit the Subscribe page.

How do I unsubscribe?

To unsubscribe from newsletters, simply click on the unsubscribe link at the bottom of every email.

For online subscriptions, please visit the All-Access Digital Subscriptions page. You can change or cancel the subscription through your profile. You can also contact our customer service at [email protected], or any of the methods on our contact page.

How do I cancel my subscription?

To cancel, simply log in to your account. In the top menu, find “Members” > “Subscription.”

Alternatively, visit https://www.caymancompass.com/account/subscription/.

Cancelling a subscription stops the renewal. You will still have access to the content for the period you have purchased. “Cancelling immediately” will cancel your access immediately.

How do I get a refund?

Please contact our customer service at [email protected], or any of the methods on our contact page. For more information, please see our refund policy.

How do I write a letter to the editor?

To submit a letter to the editor, please visit out ‘Letter to the Editor’ page.

How do I contact the newsroom?

To contact the newsroom, please visit the ‘Contact Newsroom’ page.

How do I buy an ad?

To advertise, please contact us, or visit our advertising page.

I refreshed the page, and still can’t see my ad

Refreshing the page doesn’t mean that a person will see ads in order. It’s just the next ad to the next viewer on the site, not to the same viewer. Also, refreshing often will trigger a safety mechanism to prevent over-inflating impressions. If the system sees the same IP pulling in the same page over and over, it won’t serve new ads to preserve integrity of reporting real and natural ad impressions. Those frequent refreshes don’t count as ad views.

What if I want a Cayman Compass article removed online?

The Cayman Compass understands that the digital landscape has changed and information published on our online platforms is much more readily available than in the past. The Compass does periodically receive requests to remove articles/posts and, as such, has created a policy to guide editors on how to handle such requests.

When considering a request, we will weigh the relevant issues, including but not limited to:

• Is the person making the request a public figure?
• Was the person a minor when the post was published?
• Is the data accurate?
• Is the data relevant and up to date?
• If a court matter, has the conviction been expunged?
• Who made the information public and is it reasonable to expect the information would be made public?
• Is the information already publicly available?
• The newsworthiness of the post and its important to the Compass audience and the Cayman Islands community.

The Compass editorial staff will deal with such requests on a case-by-case basis by weighing these issues, ultimately arriving at a decision that staff feel is reasonable, proportionate and fair.

The Compass considers the removal of a post a last resort and only one of several options available to us. Other courses of remedy could include corrections, a new story with updated details or amending the original post.

It’s also worth noting that the Compass is only able to control what appears on company platforms and cannot guarantee any articles that are removed from Compass platforms will also be removed from Google cache and other online entities and tools.

How do I contact the Compass?

To get in touch, please see the various departments listed on our contact page.