HSBC Bank (Cayman) Limited (HSBC Cayman) will be operating from a new base in the Cayman Islands following the bank’s move to purpose-built headquarters at HSBC House on Monday, 21 July.
In order to minimise down-time, staff moved into HSBC House over the weekend of 18 July following completion of the two-storey, hurricane-rated building. An important part of the move was to ensure the smooth transition of the bank’s computer and telephone systems to avoid any disruptions in services to clients.
Immediately following the move, HSBC Cayman will continue to concentrate on integrating systems with the worldwide HSBC Group while simultaneously developing local services. The bank aims to launch expanded banking services from HSBC House later in the year, following systems development and ongoing staff training.
The systems upgrade includes the completion of a migration to HSBC Group standard systems. The systems upgrade is vital in order to allow HSBC Cayman to seamlessly connect with other HSBC offices around the world and thus provide clients with unrivalled international reach and capabilities.
HSBC Cayman is continuing the recruitment drive it has been conducting in the local market, with key positions in its banking services division still to be filled. The bank’s policy is to hire locally whenever possible, with currently some 70% of its employees being Caymanian.
HSBC Cayman has also been involved in a major training initiative for existing staff throughout 2008 to ensure that when the new services are launched staff are ready to deliver first class service.