Hotels score high

Three Grand Cayman hotels have received accolades by leading travel authorities in a rating of hotels regionally and worldwide. The hotels are The Ritz-Carlton, Grand Cayman; the Grand Cayman Beach Suites and the Grand Cayman Marriott Beach Resort.

In the 2008 Travel + Leisure’s World’s Best Awards, the Ritz-Carlton, Grand Cayman came in seventh in the top 25 hotels in the Caribbean, Bermuda and the Bahamas (having moved up from 15th last year); while its spa, Silver Rain, came in at position 10 in the top 20 for hotel spas in the world.

The 2008 Expedia’s Insider’s Select list shows the top one per cent of all Expedia’s hotels and resorts. The Grand Cayman Beach Suites (formerly Hyatt Beach Suites) got the highest score of Grand Cayman hotels and made it to position 138, while The Ritz-Carlton, Grand Cayman made it into position 175 and the Grand Cayman Marriott Beach Resort made position 465.

The Expedia Insiders’ Select scores were 92 for Grand Cayman Beach Suites, 91.41 for the Ritz-Carlton, Grand Cayman and 88.33 for the Grand Cayman Marriott Beach Resort.

Out of Caribbean hotels, the Grand Cayman Beach Resort made it to sixth on the list, the Ritz-Carlton, Grand Cayman came in ninth and the Grand Cayman Marriott Beach Resort came 26th in the region.

This year the 898 top hotels on the Expedia list were chosen out of 30,000 worldwide.

Resort Manager with the Ritz-Carlton, Grand Cayman Chris Sariego commented, ‘Being part of The Ritz-Carlton, Grand Cayman team is an honour I relish in. These scores not only show our guests that we are continually working to create memorable experiences for them, but are also recognition for our superior Ladies and Gentlemen who perform unwaveringly each and every day.’

General Manager of the Grand Cayman Beach Suites Bill Powers said his hotel’s position on the Expedia list shows that times are changing.

‘More people are looking at boutique hotels,’ he said. ‘A boutique style hotel fills a niche that Cayman doesn’t have right now. We’re a full service hotel with three restaurants, a spa and a golf course. We’re the biggest smallest resort in the Caribbean,’ he said.

Mr. Powers praised the staff of the hotel, many of them who have been there for at least 10 years. ‘The great thing is that they have stayed on and helped us through,’ he said. ‘A lot of this is due to them.’

Director of Sales and Marketing with the Grand Cayman Marriott Beach Resort Carolina Voullieme said it is the second year for them to feature on the Insider’s Select list, last year coming in at 825. They moved up 360 places to this year’s 465.

Ms Voullieme said they are very proud to have been featured on the top list of such a great partner as Expedia.

She praised the staff of the hotel. ‘The real stars for this award are the associates, who are, day by day, taking care of the guests. For the Marriott, service is one of our priorities and our associates receive training on a regular basis to deliver the best service to our customers.’

Ms Voullieme noted that the Expedia list is very good marketing for the hotel as the majority of customers who book through Expedia check the reviews.

Expedia Insider’s Select list is an annual award based on thousands of customer reviews, as well as Expedia experts who have visited the top destinations and then provide their insights and first hand knowledge. Finally, the properties are systematically compared to similar hotels and resorts in order to determine the best value for the money.

This year’s Travel and Leisure’s World Best Awards was the 13th annual readers poll and results were based on 425,105 reader evaluations.

Another award received by The Ritz-Carlton, Grand Cayman this year is the Alice S. Marriott Award for Community Service, and was one of only two hotels in the world to receive this honour, which recognises the hotel and its associates for excellence in community service.