British Airways has been named the best transatlantic airline at the World Airline Awards 2009.
The awards were held this week at the Aircraft Interiors Expo in Hamburg.
Patrizia Amante, British Airways District Manager Cayman Islands said, ‘We continuously strive to deliver the best customer experience to our travellers, and I am delighted we won this award.’
Meanwhile, British Airways celebrates more than 20 million customers through the doors of its exclusive home at Heathrow Airport’s Terminal 5 during its first year of operations.
The £4.3 billion facility is currently giving customers the best travel experience they have had at Heathrow for many years, said a press release from BA.
Customers have been so impressed they have given British Airways its most positive feedback scores ever, with more than 75 per cent of customers saying they were extremely or very satisfied with the airline.
The release noted that the airline is also achieving its best punctuality and baggage performance figures in almost a decade as a result of the new terminal, which opened on 27 March, 2008.
On many days more than 90 per cent of flights now depart on time, and baggage retrieval is so quick that arriving customers often find their bags waiting to be collected as soon as they clear passport control, according to the release.
Simon Talling-Smith, Executive Vice President Americas, said: ‘Our new London Heathrow home at Terminal 5 is a great success and our customers continue to give us great praise.
‘We have welcomed more than 20 million customers through the doors of Terminal 5 and handled more than 154,000 flights during its first 12 months.
‘Customers really love the speedy check-in, the light and spacious interiors, the lack of queues, smoother transfers and our luxurious lounges.’
He said that the airline’s operations in Terminal 5 and customers’ views of the facilities are giving them a real competitive edge at the moment, which is critical in these very tough economic times.