We are writing in response to the editorial ‘Something’s fishy here’, and the article ‘Water Authority accused of bullying’, on Thursday, 2 April, 2009. We wrote a letter previously that we had extremely high water bills and our meter was being checked off island.
Needless to say, we found out on Wednesday, 1 April, 2009, that our meter was returned and passed. We, therefore, owed the entire bill along with the penalties. We, like Attorney John Masters, don’t know where else in the world this could happen. We can also leave the Island and go back home. Caymanians do not have that option. As a matter of fact, we were charged too much for our gas bill in the US at the same time the water bill problem arose here. We contacted the gas company in the US and the problem was immediately looked into and rectified.
The editor mentions that ‘there have been extraordinarily high increases on some monthly bills for no apparent reason.’ During the month of December, one of the months we are contesting, we were charged $458.61 and we were off island! There were no leaks found, so we don’t understand how the Water Authority can get away with the attitude that this is what the meter read and we owe the money. If we contest the bill and don’t pay, apparently the Water Authority just shuts off a person’s water.
Customer Service told us that the water metres are analog. The person told us the metres need to be changed to digital so that this problem no longer occurs. If that is the case, then how come someone in authority isn’t doing something about this?
We are pleased and thankful that Attorney John Masters is following through in this situation. We realise the dedication and time he is putting into this. The Water Authority has the average person over the barrel because it doesn’t make sense to spend whatever amount of money it takes to hire an attorney and be successful in challenging the decision of the WA. We also hope, as the editor states, that the Minister of Works and Infrastructure steps in to find out exactly what is going on at the Water Authority.
Wayne and Karen Oldenburger