Pride in the tourism product

All taxi drivers, tour operators,
dispatchers and bus drivers will be attending workshops to improve customer
service delivery.

The Department of Tourism and
Public Transport Unit will run the Personal Responsibility In Delivering
Excellence workshops every Friday until June. They’ll be attended by over 400
public transport sector affiliates and employees.

Each attendee will be given a
booklet entitled Know Your Cayman Islands, which includes historical, cultural
and heritage information. It’s designed to boost local knowledge and give
customers a better experience through accurate information.

The workshops will also include
information about visitor demographic, greeting customers and the impact of the
attitude public transport professionals on perception of Cayman.

According to a press release, the
workshops are only the start of a continuing set of training programmes
designed specifically for tourism partners operating from the port and the
airport.

Service

Durk Banks, director of public
transport, said that it was an excellent customer service workshop.

“The feedback received so far by
the Public Transport Unit has been extremely positive and we look forward to
the positive influence they will have on public transport,” he said.

Daphine Watson, project manager for
pride, noted that the tourism industry was a key source of revenue for the Cayman Islands.

 “It’s therefore essential that we educate and
train those who directly influence the experience of our visitors.

“PRIDE is a national tourism
customer service training programme developed to help raise the level of
customer service delivery within the Cayman Islands
tourism industry in order to positively impact the visitor experience,” she
added.

For more information on the PRIDE
programme, visit www.CaymanIslands/Pride

FEATtransportSTORY

Participants from the Public Transport Unit acquaint themselves with the ‘Know Your Cayman Islands’ booklet as part of their PRIDE training .
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