Heathrow snow chaos investigated

An external inquiry into Heathrow
airport’s handling of the snow chaos has been launched by its operator BAA.

Thousands were stranded at the
airport following the heavy snowfall.

BAA’s chief executive said a panel
of experts would “forensically examine” what had gone wrong and make
recommendations to the company.

The panel of experts from airports
and airlines around the world will scrutinise Heathrow’s “planning,
execution and recovery” from the heavy snowfall last weekend.

The Civil Aviation Authority (CAA)
has said some airlines’ behaviour towards passengers during the disruption was
‘unacceptable’.

BAA chief executive Colin Matthews
said the airport owner has already approved an extra $15 million for winter
equipment.

He said: “The inquiry will
forensically examine what went wrong at Heathrow, and look fundamentally at our
ability to prepare and respond more effectively to periods of bad weather at an
airport operating at its maximum capacity.

“The inquiry will have complete
freedom to examine the sequence of events, and to deliver recommendations for
BAA to implement.”

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