Computer aids 911 dispatch system

Cayman’s 911 Emergency Communications Centre now has a call system that is literally able to “think” for emergency dispatchers in some cases.

The computer-aided dispatch system, provided in a contract from SunGard, is similar to one that’s been in use in the United States and Canada for some time, but it is a first for the Cayman Islands.

“We have not had another [computer-aided dispatch system] to compare to,” said 911 Assistant Manager Leslie Vernon. “[But] the transition has been smooth…the feedback has been very positive.”

Computer-aided dispatch saves 911 call-takers time by immediately listing a caller’s phone and location if the call is made from a land-line phone.

It also links servers and allows emergency information to be shared with various agencies – like police, fire or ambulance services.

A map tool is also included in the software from SunGard.

“This saves the call-taker precious time as…a focused map image of the incident location will appear,” Mr. Vernon said. “Another critical time-saving feature is that while processing a call for service, [computer-aided dispatch] will simultaneously recommend units for dispatch.”

If needed, the dispatch system can be upgraded to track emergency units in the field and can also preserve emergency call data for statistical analysis later on.

“SunGard Public Sector’s OSSI Public Safety Solution will provide the Cayman Island Emergency Communications Centre with a fully integrated public safety software solution that will help increase productivity and accountability,” according to a statement from the company.

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