Health City featured in marketing documentary

Health Catalyst, a U.S. data warehousing and analytics company, is featuring Health City Cayman Islands in a documentary as a low-cost high-quality healthcare option for Americans.

The film, “From the Heart: Healthcare Transformation from India to the Cayman Islands,” was filmed at Devi Shetty’s Narayana Health facility in India, where heart surgeries are performed for US$1,400 per case, about 2 percent of the average cost of heart surgery in the U.S.

Less than two hours by air from Miami, Health City Cayman Islands is expecting to attract American patients with high-deductible health plans seeking less expensive high-quality care.

Shomari Scott, marketing director of Health City Cayman Islands said the filmmakers want to show the U.S. market that through Dr. Shetty’s healthcare model, access to high quality care at an affordable cost is possible in the Western hemisphere.

According to Mr. Scott, tthe local medical tourism facility is able to offer heart surgeries to patients for less than half of U.S. commercial rates.

Dr. Shetty’s healthcare model drives down costs for patients through an efficiency approach, enabled by a high volume of patients, he said.

“Henry Ford proved that the commoditization of a product makes it cheaper, makes it better and makes it more efficient,” said Dr. Shetty. “I strongly believe that we have to commoditize the delivery of healthcare, and that is the model that Health City represents for the world.”

Narayana Health sees a high volume of patients, which drives cost savings, allowing the facility to provide basic heart surgery for a fraction of the cost in the United States.

Clinical teams are timed on their speed of response, with a particular focus on eliminating delays in treatment. Narayana Hospitals’ average time to an appropriate response is just seven minutes, significantly less than the average U.S. hospital, according to a press release.

Robert Pearl, CEO of the (Kaiser) Permanente Medical Group, the largest U.S. medical group, wrote recently in Forbes that Health City “has American healthcare providers watching closely, and anxiously.” Dr. Pearl added that “the operational approaches in Dr. Shetty’s hospital are about 10 years ahead of those used in the typical U.S. hospital.”

Some 700 procedures have been carried out at Health City Cayman Islands since it opened in February, and 50 have been cardiac surgeries, according to hospital officials.

“Innovators like Toyota and Amazon consistently disrupt the leading organizations in their markets,” said Dale Sanders, former chief information officer of the National Health System of the Cayman Islands, now a senior executive of Health Catalyst, a Salt Lake City-based healthcare IT company. “Anyone that doesn’t believe that healthcare is being disrupted outside the boundaries of the U.S. is not watching what’s happening in the Cayman Islands, and they’re not watching what’s happening in India. If you don’t believe that’s happening, you’re going to miss out on the opportunity to participate in this next wave and you may become disrupted yourself,” he added.


  1. The documentary can be viewed at

    My thanks to the many friends and colleagues in the Cayman Islands that made this film possible, through their hard work, courage, and cooperation. Let’s hope that this film will contribute to the success of Health City and stimulate the improvement of healthcare in the US, Caribbean and beyond.

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