Living in the electronic age means we are demanding and receiving information instantaneously.
It stands to reason then, that the speed mail, documents and packages are delivered needs to be increased, to keep up with customer demand for all things instantaneous.
Sprint Express Services is a locally owned messenger and courier company that has developed over the years to meet the demands of its clients and has recently introduced a new system, which according to Manager Alison Green, ‘Will take the company to the next level’ when it comes to meeting clients’ expectations.
The company was formed in 1993 by Sandra Dailey who was the initial driver behind Island Couriers, a company that started out in 1980 offering worldwide express courier deliveries to and from twenty-one islands throughout the Caribbean. Island Couriers sold in 1988 and five years later, Sprint was born.
Alison joined Sprint in 1995 and the Company’s other Manager, Hope Leahong, joined three years later. Alison says the Company originally focused predominantly on local messenger services. Sprint then expanded to encompass each of the following product lines: international express courier, local/domestic messenger (including, but not limited to post office box clearances, Registrar of Companies pick-ups and deliveries, regularly scheduled Messenger and adhoc one hour, same day or overnight services as requested), SHOPUSA (ZIP-X) online shopping service from USA, freight forwarding and customs brokerage, international and local mail handling and mailroom management.
Alison says the secret of the company’s success has been its ability to provide a personal service due to Sprint’s management and personnel developing and maintaining excellent relationships with their clients.
She explains, ‘We have a dedicated IBC airplane that flies in with our courier packages and freight every day allowing us to control the level of service in this way. For example, we recently had a package that was too large to be loaded into the usual sized plane so I made a call to the right person and IBC sent a larger plane so the package (a boat part) could fit through the plane’s door! The package was delivered to the customer the next day.’
Upgrading their systems means Sprint has enhanced their services, while still maintaining their personal touch. In turn customers are now able to place local and international orders online, track their pickups and deliveries, receive their billing information online, as well as reconcile their invoices.
Alison says, ‘We enlisted the help of Information Technology Solutions, a local company run by Martin Wilson and Michael Hipolite, and they have truly taken Sprint into the 21st Century with this new system.’
Another important service Sprint is currently developing is mailroom management. Alison says this is particularly geared towards corporate companies with large volumes of inbound and outbound mail. Alison says, ‘I basically do an overhaul of the company’s entire mailroom, looking at how it utilizes services such as mail and express couriers. I then provide a cost analysis of current spending and the projected savings a company could realise if they chose Sprint’s mailroom services.’
She continues, ‘And now we have implemented the electronic system we offer a service that allows our clients to automatically bill the costs directly to their clients, which is proving to be extremely cost effective and much more efficient and was not available before’.
Alison says that the company’s fleet of scooters, vans and cars are currently undergoing a facelift and she is extremely positive and excited about Sprint’s future.
She concludes, ‘The new system has allowed us to increase our volume of business dramatically which means we can concentrate on providing an even more varied and upgraded service for our customers.’
Hope Leahong and Alison Green expressed their gratitude to all their customers who have been loyal and supportive friends and business associates.
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