I am so done with the Cayman Islands. You finally processed my travel certificate approximately 10 hours before I was due to travel.
Due to the late (11:03pm) arrival of the certificate the night I was supposed to travel, I had already cancelled my flight since it didn’t appear to have been approved.
I completely understand the government trying to protect both residents and visitors but your process is completely onerous.
It is extremely difficult to get a SmartCard unless you’re in one of the 10 (US) states that issue them or you belong to one of the health groups that use Epic for their medical records.
This cancelled trip has cost me hundreds of dollars in lost airfare and residential accommodations, not to mention a week’s worth of vacation time.
So I will not be returning to the Caymans and I will certainly post on social media of my difficult experience so others will not have to go through what I did.
Jeanne Nevins
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How can anyone blame her?
Unfortunately, Travel Cayman processes most authorizations just 3 days before the flight — and even then, it is much too late. It causes so much anxiety and panic, people wondering if they are approved or not. The absolute minimum should have been 1 week before travel, 3 days is ridiculous. 10 hours before is totally unacceptable.