Several Butterfield Bank customers in Cayman have had their bank cards compromised recently, prompting the cancellation and reissuing of cards that have been used for fraudulent transactions.
Many of the debit and credit cards have been used for Amazon purchases or for charges from Austrian phone company Drei.at, according to a number of the victims, who have posted about the issue on social media in recent weeks.
Twice this month, the bank issued an alert on its Facebook page about the ongoing fraudulent use of its customers’ cards.
In response to queries from the Cayman Compass, Rory Mann, Butterfield Cayman’s vice president of marketing and communications, said on Tuesday, “We are aware of a recent card fraud event that included a number of Butterfield cardholders.”
Asked if there was any indication of a data breach within the bank that may have led to the cards being used fraudulently, Mann replied, “We can confirm that no Butterfield systems were compromised and that we are proactively contacting impacted clients to reissue their cards.”
One victim of the fraud told the Compass he was waiting for the bank to “refund around $450 for 7 transactions that I had no knowledge of to Amazon over Christmas”.
Bank customers posting on social media said they had been alerted to the fraudulent use of their cards by phone calls from the bank, which informed them that their cards would be cancelled and reissued.
Mann advised customers that “Butterfield will never e-mail a link or send an SMS asking for personal information, such as online banking credentials and passwords. We also encourage clients to monitor their credit card activity from their mobile device with the Butterfield Card Alerts App.”
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