Ignition is making its way to the Cayman Islands to provide companies an efficient, cost effective option for outsourcing all IT issues, allowing them to focus on developing their business and their core goals – the ones that generate revenue.
Ignition is a Bermuda-based IT managed service provider with offices in Halifax, Nova Scotia and Atlanta, Georgia.
Ignition primarily provides its services via a 24/7 technical helpdesk in Halifax Nova Scotia, manned by highly trained and certified Ignition employees.
Using remote support tools, Ignition monitors its clients’ networks and servers 24 hours per day and, with a client’s permission, can access any individual PC remotely to fix problems quickly, usually within 15 minutes or less.
If onsite support is needed, Ignition will immediately dispatch Cayman-based technicians to its clients to get them back up and running.
Much of the time an Ignition client won’t even know there was a problem and a resolution, as Ignition’s remote monitoring systems enables the technicians to quickly identify potential issues and fix them before they pose a problem to the client.
Local companies will benefit significantly from using Ignition’s services, such as smaller companies who can’t justify hiring their own internal IT staff, or medium to large companies who want to free up existing IT staff from day-to-day issues so they can concentrate on larger, strategic IT developments and bring important, direct benefits to their business, states a press release.
‘We are really excited about bringing Ignition’s services to the Cayman Islands,’ said Graham Pearson, president and CEO of Ignition. ‘Based on our experience in other similar markets, it’s clear to us that, as business grows, there is an increasing demand for more senior and experienced IT skills to help local companies deliver maximum value while keeping costs down. Ignition can provide this in Cayman as we have elsewhere. Companies can focus on their business and let us worry about their IT.’
Mr. Pearson believes the new service will also be of particular benefit to the Cayman Islands because it brings new IT expertise to the island with no impact on residents’ job opportunities. In fact, by working with Ignition staff, existing internal IT staff have opportunities to broaden and expand their own IT skills by working closely with subject matter specialists, as well as being given more time to focus on strategic projects rather than day-to-day help-desk issues.
Another unique aspect of Ignition’s service is that it charges based on a fixed, per user/per month fee, regardless of the amount of maintenance needed, allowing clients to budget accurately and avoid the hourly billing trap – this aligns Ignition’s business interests with its clients.
Clients can also take advantage of Ignition’s online reporting service, which details all helpdesk activity, providing staff with information on the current status of their requests. On another level, the system can be used to track who is using the helpdesk, how often and why, highlighting apparent trends and indicating when systems need to be maintained or staff need extra training.
Ignition is a Managed Service Provider, providing network-based services, applications and equipment, allowing businesses to improve the daily running of their IT operations, keep up-to-date with the latest technology, while reducing operational and capital costs. Ignition currently supports more than 3,000 users and 600 servers mainly in the finance and insurance industry sectors but also extending to hospitality and government. For more information refer to www.ignition.ky or e-mail [email protected]