Packages deluge Post Office

The Cayman Islands Postal Service is swamped with hundreds of unclaimed parcels following Christmas.

Staff at the Airport Post Office’s Mail Processing Centre reckon that there are still roughly 1,000 packages waiting to be collected by residents.

‘We received and sorted some 3,600 parcels last December and around 2,900 in December 2005,’ said Deputy Postmaster-Operations, Anthony Williams.

Cindy Sinclair

Postal officer Cindy Sinclair with a fraction of the hundreds of unclaimed Christmas parcels. Photo: Elphina Magona

All the parcels are at the Mail Processing Centre and will be kept for 35 days before being returned to senders, he said.

‘We appreciate that some people are still not back from their holidays and others haven’t yet had the chance to get to the post office,’ he said.

Once parcels are received addressees have ample time to claim them, he said.

‘The post office sends a notice once we’ve sorted the post. This is then followed on the 15th day with the first reminder notice. A week later, on the 21st day, a final notice is sent to the P.O. Box in question.

‘But if the parcel is still here after the 30 days we send it back to the country of origin. If we didn’t we’d be swamped,’ he said.

Those still anxiously waiting for the arrival of overseas parcels, who have not received notices, are advised not give up hope.

‘We are asking all our customers worried about the whereabouts of such parcels to start by contacting the sender.

‘Mail is often slowed down or lost in transit for a number of reasons including poor addressing, affixing insufficient postage stamps, late postage or due to having to be routed through a number of countries before reaching its final destination.

‘You should find out the postal date and how the parcel was sent,’ Mr. Williams said.

Surface or sea mail is slower than air mail.

‘Every parcel should have a tracking number so it can be traced. It’s an international barcode beginning with the letters CC or CP. If the parcel has arrived here, we can trace it far easier in our system than if we don’t have the tracking number.’

Mr. Williams also reminded customers to take a photo ID when collecting parcels. He noted that in the case of third party collections, the addressee’s representative should present the addressee’s ID along with his own and a cover note from the addressee.