Cable & Wireless (Cayman Islands) Ltd. is championing the customer and calling for lower rates to call mobile phones.
As a part of a Caribbean-wide initiative the telecoms leader says some mobile network operators are holding costs artificially high and it’s time for lower charges that will benefit consumers, states a press release.
Chris Hetherington, Cable & Wireless chief executive, Americas & Caribbean, said: ‘Caribbean consumers need to know the facts. When they call a mobile phone from a landline, as much as 85 per cent of what they pay goes to the mobile operator just for delivering the call – and do not include any other value-added services.’
‘We believe the cost to consumers is too high and landline users should no longer be forced to subsidise mobile networks in this way. Regulators have a duty to ensure that such call delivery charges are based only on cost and yet, rates in most Caribbean territories remain excessively high and way above cost. Therefore regulators must act to enforce lower Mobile Termination Rates which is the rate that determines the amount customers pay for calls to mobile phones.
Cable & Wireless (Cayman Islands) Ltd. petitioned the Information & Communication Technology Authority in October to develop a fairer, cost based MTR which would affect the cost of calls from landline to mobile phones. However, in late December the regulator denied the company’s request.
Tim Adam, chief executive Cable & Wireless (Cayman Islands) Ltd. added, ‘We are disappointed with the ICTA’s decision however, we assure our customers that we will continue to press for lower rates.’
‘We hope consumers join our call for lower charges, as they will benefit from cheaper telephone calls,’ adds Mr. Hetherington.
Cable & Wireless (Cayman Islands) Ltd. has provided telecommunication to the Cayman Islands for forty years and remains committed to their customers through the provision quality customer relations, a robust network and services and products offerings to best meet their needs.