Cayman Brac’s Postal Service has a new district manager.
Estelle Stilling has been on Grand Cayman for five weeks of training, which included all aspects of postal administration and operations.
The daughter of the late Eston Scott and Jewel Scott, Ms Stilling grew up and attended high school on the Brac.
A strong background in customer service, which included Tibbetts Enterprises, S & H Car Rental and Cayman Airways, makes Ms Stilling well qualified for taking the helm in Cayman Brac. The job attracted her because she likes organisational work, dealing with people, solving problems and getting things done, states a press release.
‘In the training I covered a lot of ground. The mail is a technical and involved process and I liked seeing how the mail gets from its original point to its final destination,’ she said.
She also said she was looking forward to working with Brac residents on addressing their mail and helping them to understand why CIPS has certain regulations in place.
‘We have to be careful how mail is addressed – there could be more than one person with the same name. Times have changed, and while we want to offer the same level of friendliness and customer care, the regulations are in place for a reason,’ she said.
Postmaster General Sheena Glasgow said she was sure Ms Stilling would competently lead the staff as they continue to offer the same high level of customer service for which they are known.
‘I also ask residents of the Sister Islands to continue to work with Ms Stilling and Postal staff, particularly on the issue of properly addressing mail with post box numbers. The Postal regulations have long stated that mail is to be addressed with a P O Box number, not just a name. Over the years, a transient postal staff and mobile residential population have made it so that we should no longer expect postal staff to know everybody and where they get their mail.’