Improving the civil service

I have just read with interest details of the latest in a long line of Government initiatives over the years involving a performance improvement programme for civil servants.

We are told this will involve an organisational review process utlising the ISO 9000-based quality improvement system for core processes and an HR practices review using the Lominger-based human resource competency-based model.

According to Dr. Syed, UCCI President, these processes will fully utilise the workforce potential and deliver outputs with optimum efficiency.

What I would like to know is at the end of all this does it mean we will finally be able to get our civil servants to answer their phone and/or return their voice mail messages?

Roger M. Davies

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