Two members of the Cayman Islands Postal Service ‘Gold Level’ rated Express Mail Service team recently facilitated a three-day training seminar for 30 staff members of the Jamaica postal service.
Deputy Postmaster General Operations Anthony Williams and EMS Services Administrator Joshua Rivers facilitated training in the areas of receiving and inward dispatching of international parcels, EMS mail and registered mail, as well as that of outward dispatching of international mail, stated a press release.
The training mission also included introduction to software – the ‘Rugby System’ and ‘IPS Light’ – that assists with tracking, tracing and research investigations of EMS items and parcels.
‘I believe Jamaica will benefit greatly from the training,’ Mr. Williams said. ‘Workshop participants were keen and quick to learn, so I am sure that with this training and the necessary practice, Jamaica Post will improve its day-to-day operations., he said, adding: ‘We left them with a number of recommendations which their Postmaster General plans on implementing.’
Jamaica Postmaster General Michael Gentles said, ‘The new insights and methodologies imparted have already gone a far way towards improving both our mail processing and customer service standards.’
Commenting on the opportunity to share expertise with Jamaica Post, Postmaster General Sheena Glasgow said: ‘We were pleased to provide assistance. Helping Jamaica Post improve its service will also benefit customers in the Cayman Islands who send mail to Jamaica.’