UCCI has taken considerable steps to increase efficiency through technological advancement and, in turn, produce higher standards of customer service to its ever increasing student population.
UCCI just launched its video conferencing technology, which opens a world of opportunities for students at the Cayman Brac Campus. A dedicated Wide Area Network link bridges the main campus to the Brac campus which provides real time classes to and from both locations. The link is fully interactive, allowing students in Cayman Brac to fully participate in the class with their Grand Cayman counterparts.
‘This project took about four months for our department to implement’, says ICT Manager for UCCI, Gregory Fiedler.
‘After assessing what other colleges within the southern states found to be effective, we selected a technology that mirrors what other universities have already found to be successful and this is a top quality system we can all be very proud of.’
Class instructors can put any media such as PowerPoint slides up on the Polycom (the video conferencing device) and the students in Cayman Brac will have an identical image on their classroom screen. Remote operations such as preset camera positions that allow viewers to pan the room using a variety of camera angles provide an even more interactive experience for students.
UCCI also has a new student information system, provided by Blackbaud. Boasting more than 19,000 customers in over 55 countries, Blackbaud’s major client concentration is in North America, Europe and Asia Pacific. Blackbaud has built a name for itself as the leading global provider of software and services designed specifically for nonprofit organizations. The solutions are used by clients ranging from fundraising groups to academic institutions.
‘The new student system will provide students an improved customer service experience and ease of use that they have not experienced at UCCI. It will provide students with everything from viewing an unofficial transcript to registering for classes,’ says David Stock, UCCI’s Registrar.
‘It will also enhance our ability to help students progress forward in their academic life, while tracking student information down to the details. For example, each contact we have with a student, whether by phone, email or in person, will now be documented on the new SIS.’
In another technology boost, UCCI recently saw the roll-out of the institution’s new website, www.ucci.edu.ky. Rebranded and now offering visitors a more user-friendly format, students can read up on staff and faculty bios, course syllabi, degree plans and even find out about upcoming UCCI events.
‘The website is designed in a way for ease of navigation. Forms located online, contact details of faculty and staff and degree plans – all of these additions mean that students can locate information after hours,’ says UCCI’s Business Development Manager Kathleen Celoria.
‘We’ll continue to develop the site in a way that is friendly to users and hope that it will serve as an excellent resource to our customers.’