Morgan Barnes, an employee at The Ritz-Carlton, Grand Cayman, recently graduated from the Tourism Apprenticeship Training Programme with a certificate in Front Desk Operations.
The one year programme is designed to develop and strengthen skills and allow students to receive practical hands-on training in their field of study.
‘I participated in the programme to sharpen my skills within front of the house areas of the resort. I hope that this experience will help me to branch off into different areas,’ said Mr. Barnes, a Caymanian, who has been working at The Ritz-Carlton, Grand Cayman since December 2005 as a bellman and is now training to be in a supervisory position in front desk operations.
‘Increasing the number of Caymanians interacting with our guests definitely enlivens their experience,’ said Director of Rooms Roger Ponce. ‘These ladies and gentlemen are uniquely qualified to offer the genuine island hospitality for which the guests have travelled to the Caribbean.’
Mr. Barnes is an example of a young Caymanian making strides within the tourism and hospitality industry on the island, said a press release. The Ritz-Carlton, Grand Cayman continues to have ongoing recruitment and training programs for its Caymanian ladies and gentlemen.
‘Working within the hotel presents me with new challenges everyday – no day is the same and that is what keeps me on my toes,’ said Mr. Barnes.
Caymanians work in many ‘front of the house’ positions that have contributed significantly to the resort’s successes, including being rated the top Ritz-Carlton hotel worldwide for guest engagement.