After weeks of hype over the new
touch-screen tablet, Apple is now acknowledging that the device sometimes has
trouble connecting to the Internet.
“Under certain conditions,
iPad may not automatically rejoin a known Wi-Fi network after restart or waking
from sleep,” Apple said in a post on its technical support site.
Apple’s post came after complaints
from iPad users, who said they weren’t able to get a Wi-Fi connection or that
the connection kept getting dropped. Several, on a message board on Apple’s
support site, said laying the iPad on a flat surface worsened the problem.
The technical glitch could dim the
glow around iPad, which is expected to be Apple’s next big hit product and
redefine the sluggish $1.3 billion tablet market worldwide. An estimated
300,000 iPads were sold on Saturday, though the figure fell short of the
600,000 to 700,000 first-day sales predicted by long-time Apple analyst Gene
The iPad, a hybrid that falls
somewhere between a laptop and a smartphone, connects to the Internet over a
Wi-Fi connection, though Apple will start selling an iPad version that connects
to the Internet via 3G wireless service from AT&T, later this month.
Apple says the Internet-related
problems can occur with third-party Wi-Fi routers that are dual-band capable if
more than one network has the same name or someone had different security
settings for the different networks. Apple suggests users create separate names
for different Wi-Fi bands and make sure that multiple networks have the same
If problems persist, Apple’s post
suggests resetting iPad’s network settings.
Analyst Munster estimates the
problem probably affects less than 2 per cent of all iPads.