Since April, 25 people have completed management skills courses and 10 of the participants have completed all three management skills workshops offered by the Cayman Islands Chamber of Commerce.
Instructor Rod Waddell, who has 20 years’ experience in training, team building and organisational development, said he was impressed with the candidates.
Three courses in a series were offered at the Professional Development and Training Centre in Governors Square. The courses were geared toward managers and supervisors looking to upgrade their skills and learn about best business practices in the following areas:
Pinpointing and resolving employee performance problems
Identifying employee motivational “hot buttons”
Using non-financial rewards to build business results in key performance areas
Driving employee performance and building customer value with coaching strategies for all personality types and skill levels
Creating a culture of achievement, not entitlement
Using a conflict survey to identify personal strengths and weaknesses
Identifying different types of conflict at work and selecting the best strategy to resolve them quickly and quietly
Using assertive behaviour rather than aggressive or passive behaviour
Defusing conflict using a five-step method to gain control and mitigate losses
Using body language and active listening skills to defuse escalating conflict situations
Keeping your cool and standing your ground while reaching a solution
Learning to resolve conflicts before cross-communication turns into roadblocks.
For more information, the full training schedule of the Professional Development and Training Centre can be viewed and booked online at www.caymanchanber.ky
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