Timeshare owners gain knowledge during conference

Interval International, a prominent worldwide provider of vacation services and an operating business of Interval Leisure Group, hosted its Info-Exchange Seminar at the renowned Eden Roc Renaissance in Miami Beach, Florida.

An educational event for operations teams at Interval-member resorts, the conference provided the opportunity to gain knowledge of how to better serve timeshare owners and also to manage their inventory efficiently.

Attendees hailing from the United States, Canada, the Caribbean, Central America, and Mexico heard from Interval executives, including Craig M. Nash chairman, president, and CEO of Interval Leisure Group. He discussed the company’s initiatives to assist companies in achieving operational excellence, as well as sales and marketing advantages suited for today’s economic climate.

Special guests

Special guests Darla Zanini, executive vice president of the American Resort Development Association International Foundation, presented findings from the 2011 State of the United States Vacation Timeshare Industry and John F. Mulrey of AdviCoach Business shared insights on today’s changing population demographics and what this means for the future of the hospitality industry.

“We’re delighted to offer this seminar to our resort clients and appreciate the opportunity to update them on our innovative programs and products,” said David Gilbert, executive vice president of resort sales and marketing for Interval International. “Year after year, positive feedback from attendees reinforces the importance of our collaborative relationship in delivering exceptional service to owners at Interval-member resorts.”

Technology platforms

Also on the agenda were interactive sessions on Interval’s technology platforms that have been designed to enhance the vacation exchange experience for both resort staff and owners.

To close the conference, participants had the opportunity to tour Interval’s 62,000 square-foot Miami-based Member-Services Center providing them with a better understanding of how the exchange and travel services team operates.

Info-Exchange is accredited by the American Resort Development Association, which enables attendees to earn credit toward their Associate Resort Professional or Registered Resort Professional industry certifications.