Staff focused missions win Scotiabank Top Employer Award

The Cayman Islands Society of Human Resources Professionals, organisers of the Top Employer Awards programme presented Scotiabank with the Top Employer Award for 2011 and 2012.

Scotiabank Cayman’s Human Resources Director Lovenia Ebanks, says “there is something very rewarding about watching people succeed. It is great to see someone make a valuable contribution to a project and receive acknowledgment for it.  We stimulate a culture of empowerment and encourage people to participate in decision making in this company. That’s what makes Scotiabank such a great place to work.”

CISHRP was established 12 years ago and developed the Top Employer Award to recognise leading organisations that attract and retain employees, contribute to the community and create an environment that exemplifies respect, fairness and pride in the workplace.

Doug Cochrane, managing director for Scotiabank Cayman, said that receiving the award is a public recognition of the hard work and commitment that Scotiabank displays to its employees, adding that the bank creates a work atmosphere that stimulates employee engagement and camaraderie.

“Our management team ensures our policies not only compensate staff well for the work they do, but we strategically execute programmes that track performance management, support constant training and retooling our staff. This gives them the skills set they need to advance in their careers and achieve their personal and professional goals.”

Scotiabank knows that building staff skills and talent improvement is key. Lovenia Ebanks, Cayman’s Human Resources Director, says that Scotiabank’s mission is to be the best bank, one customer at a time.

 “Our strategy is to continuously appraise our staff and identify employees with great potential to become the leaders of tomorrow. We equip our staff to deliver better service professionally daily through various staff development and motivational programmes as well as technology enhancement initiatives.”

“With our in house online International Learning Centre, employees can sign on during working hours and the system will keep track of their learning,” Lovenia Ebanks explains.

“We also offer support for tertiary programmes including Scotiabank fund extended learning, which include Associate, Bachelor and Master degree programmes.”

All employees at Scotiabank receive coaching by their direct managers and supervisors, who are given tailored training in this area. There is also a customer-centric environment that offers staff daily reminders and motivation to provide good customer service.

Staff is supported by up-to-date, leading edge technology, which has helped garner Scotiabank the Best Internet Bank in the Cayman Islands award for the past two years. 

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