Princess Cruises awarded two Cayman tour operators at a ceremony on its Caribbean Princess cruise ship Monday.
“We are awarding two tourist operators from Cayman … They are popular tour operators here in Cayman so they are receiving an award for the good job they did during the whole season,” said Gisele Lovadini, shore excursions manager, responsible for organizing shore excursions with local tour guides.
The Caymanian Land and Sea Cooperative Society, which offers boat and bus tours throughout the island, won the award for the highest volume tour operator for Stingray City. The high volume award is given to the local operator that sells the most tours for the cruise line. “They have a very high number of tours sold for our passengers,” said Ms. Lovadini.
Shaun Ebanks, chairman of the company, accepted the award on behalf of the team. He said the company received the same award in 2004 and 2006.“It just goes to show that we are doing something right as a tour company. The Caymanian Land and Sea being a local tour operation, it reflects that we must be giving out some good customer service,” said Mr. Ebanks. He estimated that in high season the tour company gets 400 cruise ship passengers for tours daily.
Of the 40 dive operators in Cayman, Don Foster’s Dive took the low volume tour award for its two tank dive tour, which caters to up to 24 divers. The award goes to operators who cater to smaller groups of passengers.
“Our staff is our best asset,” said Don Foster’s Dive Manager Cally Clark. “Everybody can dive on the wall and the different dive sites speak for themselves, but our staff are professional, knowledgeable and very caring for our customers, and I think that’s what being recognized.”
Cayman is a popular destination for passengers on the cruise ship, which has capacity for 3,600 passengers.
“The tours are popular [in Cayman,” said Ms. Lovadini. “Today we have over 1,000 people on tours. We have a very high number of passengers going ashore. Even though it is a tender port, we still manage to get a lot of people interested in going out.”