CIBC FirstCaribbean last month welcomed its new chief executive officer, Gary Brown. He succeeds Rik Parkhill, who left office at the end of December after a four-year tenure.
The new CEO has stated his intention to build on the bank’s recovery during the past two quarters, with its highest net income in five years recorded in the third quarter of 2015.
In a message to employees, he said his focus will be on the acceleration of growth across the bank’s regional footprint through an even stronger focus on the customer.
“We are a service business and serving our customers well is the only way we can distinguish ourselves from the competition and achieve success. I personally intend to stay focused by making contact with at least one customer every single day – either in person, in client meetings or by telephone,” he said.
Mr. Brown further urged all employees to do the same.
“By understanding this, we will ensure that we never lose sight of why we are here – to help our customers realize their financial potential and making sure that every one of them has a great story to tell about their experience with CIBC FirstCaribbean.”
Prior to taking up his new role, Mr. Brown was global head of corporate banking with parent company CIBC. In that capacity, he had responsibility for corporate and institutional banking activities at CIBC, including lending to large corporates, real estate finance, global banking, international lending and certain non-core portfolio activities.
Additionally, Mr. Brown served as a member of the Wholesale Banking Management Committee and Investment Committee, and CIBC’s Operating Committee. He remains a member of the parent bank’s Operating Committee in his role as CEO of CIBC FirstCaribbean.
From 2004 to 2013, Mr. Brown was president and CEO of CIBC World Markets Corp., the bank’s U.S. broker-dealer, and responsible as U.S. region head for all business and governance functions under a U.S. regional management structure.