Cayman Airways is waiving fees this month for customers who change their travel plans amid concerns about flying internationally during the coronavirus outbreak.
In a statement issued Monday evening, the airline said it had been closely monitoring developments related to the COVID-19 virus and was working with the Cayman Islands Health Services Authority and other public health officials and industry authorities “to ensure the continued safety of CAL passengers as well as all staff and crew”.
To accommodate customers who need to make changes to their travel plans, the airline will waive change fees for people travelling on its planes, if the ticket was purchased before 3 March and if the travel is scheduled between 2-31 March.
The airline said travel can be rebooked within the validity of the original ticket, but changes must be made on or before 31 March this year.
New Cayman Airways tickets purchased between 3-16 March will not be subject to a change fee, the airline said. However, such tickets will be non-refundable. “This waiver of change fees will apply for tickets purchased during this timeframe for travel up to June 1, 2020,” the airline said.
Cayman Airways pointed out that while change fees will be waived, fare differences may still apply.
For more information and to request itinerary changes, customers can call Cayman Airways Reservations on 345-949-2311 or 1-800-422-9626 (toll free within the USA).