Customers of FirstCaribbean International Bank can take a quantum step toward the cutting edge in technology in the management of their accounts.
The Bank has launched its Internet and Telephone Banking services across all 15 of its countries.
FirstCaribbean customers, upon signing up for these services, will have unlimited access to their accounts once they can access the Internet or a touch-tone phone.
Apart from the flexibility these new channels offer, FirstCaribbean Internet Banking and FirstCaribbean Telephone Banking offer safe, secure, user-friendly, dependable operations and are competitively priced. These new services give all FirstCaribbean customers the edge of being able to view their balances in any country across all types of accounts – chequing, savings, loans and time deposits. They will also be able to view transactions for the last six months on FirstCaribbean chequing and savings accounts via the Internet or hear the last 10 transactions via the telephone.
Specially trained Customer Service Agents will be on stand-by daily between the hours of 7am and 9pm to assist customers with queries via specially designated telephone numbers. Business customers will be offered multiple user access to facilitate efficient business processes and information flow.
FirstCaribbean is the result of the combination of two complementary and leading financial services businesses in the Caribbean – CIBC West Indies Holdings Limited and Barclays Bank PLC. FirstCaribbean is the largest locally listed bank in the Caribbean based on a market capitalization of US$2.4 billion. FirstCaribbean currently serves 15 countries, from Belize, to The Bahamas to Barbados. It has 100 retail branches, corporate and international banking centres; some US $9 billion in assets; 3,100 staff; and over 700,000 active accounts. From inception, the Bank has been rate as ‘A- Stable’ by Standard & Poors – the highest rating of any commercial bank in the English-speaking Caribbean. In 2004, FirstCaribbean was named as ‘Bank of the Year’ by The Banker magazine and ‘Best Emerging Market Bank’ by Global Finance magazine.