CITA shows its hospitality

The Cayman Islands Tourism Association hosted Total Service hospitality training for its members last week at the Westin.

Hospitality training

Representatives from the Total Service American Express Training: Laurie Glover, Johnson & Wales Trainer, Trina Christian, CITA, Tanya Lazarus, CHTA, and Jorge Jimenez, American Express. Photo: Submitted

American Express and the Caribbean Hotel & Tourism Association partnered with Johnson & Wales University to present the award-winning programme.

‘Recognizing the necessity for service training and understanding that the skills needed by the industry practitioners have changed, the Caribbean Hotel & Tourism Association challenged Johnson & Wales University to develop a training program to improve and promote guest service education using state of the art techniques and teachings’ explained Johnson & Wales professor, Maureen Lloyd- James.

According to Kim Pisano of CITA, feedback from the participants has been extremely positive.

Eadaoin Douglas, Asst. Food & Beverage Manager of The Reef Resort, said, ‘The customer service course that was provided by CITA was excellent. Well worth attending, very informative, Laurie Glover was an excellent, motivational speaker. Great example’s showing that you can enjoy your work and still have fun with the customer. I returned to work with a renewed enthusiasm to change how I and the Reef team operate in future.’

CITA was pleased to partner with such a professional training program that can raise the level of service in the Cayman Islands.

For more information on upcoming courses and events, email [email protected] or call 949-8522

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