HSBC launches Premier service

HSBC Bank recently announced the introduction to Cayman of its Premier banking service, designed for customers with international banking needs.

hsbc team

Cayman Premier Team members are, back row, from left, Andrew Jamieson, Darren Trickett and Chet Ebanks. Front row from left, Michelle Bodden, Lorraine White, Fame Varona and Laveda Burton. Photo: Submitted

This marks the first time that the HSBC Premier service will be available in the Caribbean, the bank stated.

‘Our doors are open and we are ready to serve the Cayman community with the same unparalleled level of service that has made HSBC a first-rate, global financial services brand,’ said Chief Executive Officer, Gonzalo Jalles.

‘Through our products and services, our staff and our commitment to the community, we will continue to be as fully integrated in Cayman as we have been since HSBC began operating here over 20 years ago,’ he added.

HSBC Group is one of the world’s largest banking and financial services organisations. It has more than 9,500 offices in 85 countries and territories, group assets of US$2,547 million as of 30 June this year, and more than 100 million customers worldwide.

Andrew Jamieson, HSBC Cayman Head of Personal Financial Services, outlined the benefits of the Premier service: ‘As of Tuesday, 14 October, HSBC Premier customers in the Cayman Islands began experiencing the HSBC Group’s Global Premier Banking service, which effectively links HSBC offices worldwide and provides a unique global service.’

Currently offered at 400 Premier Centres in 40 countries across the world, HSBC Premier moves away from the traditional retail banking model of charging on a per transaction basis and, according to the bank, instead focuses on providing an unparalleled level of service.

HSBC Premier offers free online fund transfers to their own HSBC accounts in different countries and the online capability to view all HSBC accounts held in different jurisdictions around the world with just one log-in to Personal Internet Banking.

It also offers customers preferential mortgage rates and a comprehensive rewards and benefits programme. Additionally, with HSBC Premier Chequing, there is no monthly maintenance fee and Premier customers receive complimentary access to HSBC ATMs worldwide.

The global HSBC Premier network is available to customers when they travel and provides the same level of attention everywhere around the world. The service provides emergency cash and credit card assistance and the ability to connect with the home 24/7 Call Centre, or the customer’s individual Premier Relationship Manager where required.

The bank says it also offers it Premier custoemrs with a ‘worldwide safety net’. If a credit card or wallet is lost or stolen, customers can instantly cancel their cards and have them replaced the next day. Emergency cash services can also be provided at Premier centres and HSBC branches worldwide.

Mr. Jamieson said: ‘Our Premier Team has gone through our intensive training and accreditation programmes over recent months, and is ready to provide a first rate service to our customers. We are confident that the Premier service offered in the Cayman Islands will match the exacting standards required by HSBC Premier Centres around the world.

‘Due to the diversification, financial strength and global reach of the HSBC Group, we are currently experiencing a high level of demand from customers who want to start banking with ‘the world’s local bank’.’

The Premier service is available in the Cayman Islands, fee free for all customers maintaining a personal deposit or investment balance of USD120,000 or currency equivalent or holding a minimum mortgage of USD500,000 or currency equivalent. A monthly fee of USD150 will apply for all other customers.

The HSBC Premier Centre is based at HSBC House, 68 West Bay Road. Customers can also phone the HSBC Premier 24/7 Call Centre facility on 914-7676 to answer general account queries or to provide emergency assistance at any time of the day or night. For more information on the HSBC Premier service, please visit www.ky.hsbc.com.

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