The way a client is greeted can make all the difference for a business, and it’s the receptionist’s job to make it a positive experience.
The Professional Development and Training Centre, a division of the Chamber of Commerce, recently hosted front-line Chamber members at their ‘Exceptional Receptionist’ workshop conducted by local facilitator Catherine Tyson.
‘When customers walk through your front door or call on the phone and are greeted by your receptionist – the courtesy, efficiency, manner and competence of the receptionist colours a customer’s view about the entire organisation,’ said Joanne Diaz-Berry, Programmes & Events Manager.
‘We are fortunate to have Ms Tyson lead this course and teach attendees how to increase their effectiveness in: projecting a professional image, information exchange, active listening, complaints handling, and generating greater customer satisfaction.’
Course attendees included representatives from British Caymanian, Cayman Free Press, Consolidated Water Company, Dart, dms, Harney Westwood & Riegels, Maples, Ogier, The Ritz-Carlton, and Tortuga.