Passengers rebooked on Wednesday’s service
Passengers expecting to travel from
Grand Cayman to London Heathrow on Tuesday
were left stranded.
Flight BA252, due to depart Owen
Roberts International Airport at 6.10pm, was first delayed until 8.15pm, then
cancelled, following a mechanical problem on the plane that was bringing
passengers from London Heathrow to Cayman. Because of the fault, that flight was
grounded at Nassau.
As the same plane is used for the return trip, the Cayman-Heathrow service was
cancelled around 7.45pm.
flight BA252 did not depart [Tuesday} due to a technical fault. Passengers
who were checked in on that flight were accommodated at hotels in Grand Cayman. A few elected to return home. All ha[d]
been notified by BA of the [Wednesday] scheduled departure.
“At BA, the
safety and security of our customers and staff are our highest priority. We
regret any inconvenience caused,” said Marcia Erskine, representing the airline.
She added that airlines did not usually give out information regarding
technical or mechanical difficulties.
services continued to operate as normal.
Verity Redrup said that she had originally heard that the plane was to be
delayed from a personal contact but she decided to check in as normal.
“It was very
slow [to check in] and they gave us a $15 dollar meal voucher which didn’t
help… [after we checked in] we came back later to find the flight cancelled.
But nobody made a big announcement, there was just one poor woman announcing to
each individual person that the flight was cancelled.
Airways] then paid for breakfast, lunch and dinner at the Ramada Hotel. Luckily
I had my car with me but other people were relying on shuttle buses. On
Wednesday morning there was a note on reception informing passengers there
would be a shuttle bus to the airport and we got phone calls to tell us we had
been rebooked,” said Ms. Redrup.
She added that
as Owen Roberts International
Airport is relatively
small, the experience had not been as stressful as other larger airports may
“It’s not like
you had to queue up for three hours before finding out it was cancelled. People
were alright about it, fairly positive, and we were able to stay in the hotel
rooms until the shuttle bus came at 2pm so we weren’t kicked out or anything.
“It felt like
BA did the best they could but there were a few people who had said it would
have been nice if a representative had come and told people what was happening
both on Tuesday and Wednesday,” she added.
Airways flight cancellation information indicates that passengers may be
entitled to compensation as the flight was cancelled at less than fourteen days
notice due to causes within the carrier’s control. According to the airline’s
website, compensation does not apply under ‘extraordinary circumstances which
could not have been avoided by all reasonable measures.’
advised to check the BA website for further information.