An employee of The Ritz-Carlton, Grand Cayman has been one of only five people selected for nomination to a top industry honour.
Of 35,000 Ritz-Carlton employees worldwide and of 75 submissions in total, only five are selected by the The Ritz-Carlton Hotel Company to be nominated for the J. Willard Marriott Award of Excellence and Valerie Hoppe is one of them, said Melissa Ladley, communications director.
“The award recognises eight total employees from all Marriott International hotel brands who epitomise the values of achievement, character, dedication, effort and perseverance.
“She is the only Ritz-Carlton nominee at a managerial level recognised, and also the only one who is not a front line employee. The award is named for the founder of the company, which now employees more than 300,000 people worldwide.” Jeanette Goodman, human resources director, explained further why Ms Hoppe was nominated.
“We have the gold standards awards and within that you nominate people who mirror our key success factors of guest engagement, employee engagement, community footprint and understanding our culture,” Ms Goodman said. “She is fantastic.”
Awards received
Ms Hoppe is the assistant director of human resources and has been with the company for 13 years. She began her career at the Ritz-Carlton, Cancun in 1998 as front desk agent before transferring to Key Biscane as administrative assistant for the hotel manager, working her way up to assistant director of human resources. She joined the Ritz-Carlton, Grand Cayman in 2005.
Awards Ms Hoppe has received in the past include Five Star Winner at The Ritz-Carlton, Cancun in 2001, a Five Star Winner at The Ritz-Carlton, Key Biscayne in 2003, with the Global Learning Award in 2007, Best Partnership with Quality Award and as a Leader of the Quarter for the 4th Quarter 2006 and again in 2010.
As part of her role, Ms Hoppe is involved with training and development, mentoring UCCI students and as a Buddy Reader and in her spare time volunteers for community programmes.
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