While LIME’s services were significantly affected by a fault sustained by the MAYA-1 submarine cable system Sunday morning, the Cayman Islands’ other telecommunications companies reported lesser degrees of impact.
The heads of Digicel Cayman, Logic and WestStar all said that issues had been resolved as of Tuesday morning by rerouting data to the Cayman-Jamaica Fibre System.
Digicel Cayman CEO Chris Hayman said 99 per cent of Digicel’s services were available from the time of the fault Sunday. “We have only seen some of our larger corporate customers who use Internet service impacted with lower speeds. That was rectified this morning with a secondary service coming online,” he said.
Mr. Hayman said residential broadband customers may too have noticed a slight speed decrease, which was also resolved Tuesday morning. He said Digicel’s other services, including mobile, were unaffected by the fault.
Logic CEO Mike Edenholm said none of his company’s Internet or TV customers were affected. “Everyone is up and running,” he said.
Mr. Edenholm said Logic’s automated failover systems provided for a “pretty smooth” transition to the secondary cable system Sunday morning. Depending on the service, the failover time is anywhere from five minutes up to two hours, he said, saying that Logic has invested in redundancy on the Cayman-Jamaica Fibre System in order to allow Logic to provide services during outages on MAYA-1.
Westar’s CEO Bob Taylor said Internet customers experienced some interruption in service from Sunday morning through to Monday evening, but all were back online by Monday. TV customers weren’t affected.
Mr. Taylor said switching capacity from the damaged MAYA-1 cable to the Cayman-Jamaica system had resolved the issue. The downside of that strategy is there is now no back-up if there is a failure on the second cable, he said.
However, Mr. Hayman said even if a third cable were built from Cayman, it would be “very unusual” for a provider to have three lines. “In general, two lines are enough to have redundancy,” he said.
Rather, a third cable might primarily serve to increase competition in the territory’s telecom market, he said.