New process to cut down Post Office wait times

A procedural change promises to cut down on waiting times for customers picking up packages at the Airport Post Office.

As of Monday, Sept. 2, parcels entering the Cayman Islands are being assessed by the Customs department in the presence of a Postal Services worker, without customers needing to be present.

“Accordingly, the customer will not, in most cases, be required to come into the Airport Post Office and wait in line to have a parcel assessed. It is similar to the process Customs uses for assessing packages imported by courier services, such as FedEx and DHL,” according to a news release.

Previously, a customer receiving a package typically had to wait in line for Customs to assess duty, then line up again to pay the postal service at another counter, and then return to the Customs desk to retrieve the package.

Under the new system, Customs will assess duty on a parcel, then a notice will be sent to the customer to come to the Airport Post Office to collect the item. The notice will include the total amount due, including duty and fees.

In cases where an invoice has not been included in the package, the customer may submit the invoice ahead of time via email to [email protected] to minimize delays.

Customers can then go to the post office to pay the duty amount and collect the parcel.

Customers who wish to dispute the duty amount assessed can speak to a Customs officer at the Airport Post Office between the hours of 11 a.m. and 2 p.m. The Customs department is open from 8:30 a.m.-4 p.m. Monday-Friday and 8:30 a.m.-12:30 p.m. Saturday.


  1. Thank you!. Now if I could get an email telling me I have a package, it would cut down on some of the snail in the mail. I may not check my box for a week, or I may be checking the box every day looking for a notification slip for an expected package. But not to take-away from this needed change, THANKS

Comments are closed.