Leak caused water shutdowns in George Town

Many residences and businesses in George Town lost water service Sunday after a water works facility shut down while crews were repairing a leak.

Water Authority spokeswoman Hannah Reid said the authority went to fix a leak around 8 a.m. Sunday. The pumping station at the Red Gate Road Water Works shut down during the repair, she said.

The authority restored service but then discovered another leak nearby, prompting another safety shutdown at the pumping station. Ms. Reid said service was restored to all customers by 3 p.m. Sunday.

She couldn’t say how many customers lost water pressure, but she said the authority had received 284 complaints at its service center Sunday.

“The authority regrets any inconvenience caused by these water service interruptions to its valuable customers, and thanks them for their patience and understanding as its staff worked to repair the leaks and restore water service,” she said in an email.

She said the authority will conduct an internal review of what happened during the repair to figure out why the pump had to shut down during the repair.

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  1. These things happen but, I left a voicemail message Sunday afternoon, asking for information on what had happened. Despite a recorded message that someone would get back to me "as soon as possible." It is now late on Monday and nobody has responded to my enquiry. What would have happened if I had reported a real emergency, after normal office hours?

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