Government pharmacies have technical difficulties

The Health Services Authority, which runs the Cayman Islands Hospital, has had issues collecting payments from patients. - PHOTO: TANEOS RAMSAY

The Health Services Authority sent out a public advisory on Monday warning patients that technical difficulties are causing delays in filling pharmacy prescriptions.

The HSA is having problems with its pharmacy computer network and technicians are working to minimize the delays.

Patients requiring medication refills were advised to take their existing prescription, with labels intact, to any HSA pharmacy. Patients who have at least seven days’ supply of medication were encouraged to continue using their existing medicine until further notice from the HSA.

“We’re having issues with our network. It’s causing delays in the pharmacy,” said Lisa Parks, communications director for the Health Services Authority. “We’re working through it and wanting to let any patients know that if they require immediate prescriptions, please bring your existing prescriptions to our location so we can have all the verification information without having to access networks.”

The HSA filled nearly 397,000 prescriptions last year, and it handles prescriptions for customers at Cayman Islands Hospital and at the district health centers.

Ms. Parks said the pharmacy fills prescriptions for the hospital, the senior citizens home, the prisons and boys’ and girls’ homes.

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