Dr. Delroy Jefferson

More than 6,000 outpatients a year miss their scheduled hospital appointments, according to Health Services Authority officials. To combat the high number of missed appointments, the HSA is launching an Appointment Reminder Service.

Patients will be emailed reminders with detailed information of their appointments, including date, time, physician name, specialty and location.

This service will also allow patients to cancel their appointments.

Health Services Authority Chief Information Officer Keith Higgins said in a press release that the appointment reminder system is opt-in, meaning that messages will only be sent to patients who provide their email addresses for this service when they book appointments or register with patient registration team.

Reminders will be sent via email two days before a scheduled appointment in the name of “MyHSA” with the subject of “CIHSA – Your Upcoming Appointment.”

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HSA Medical Director Dr. Delroy Jefferson said in the release that more than 6,000 patients miss their scheduled appointments each year. The reasons for patient no-shows are varied, he said, but each missed appointment has a knock-on effect for the service and other patients, such as increased waiting times, delays in diagnosis and treatment and loss of medical and nursing staff’s valuable time.

“We hope that the Patient Appointment Reminder Service will reduce the number of patients who fail to attend their appointments,” said Dr. Jefferson. “In turn, we hope that it will help us to manage clinic slots more efficiently, as early cancellation will enable us to reallocate these valuable appointments to other patients.”

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