KAABOO Cayman organisers say ticket holders for the cancelled 2020 festival should expect to see their money refunded in the next two weeks.
Officials announced Sunday that the two-day festival that debuted in February, featuring more than two dozen music and comedy performers, will not be returning to Cayman.
An email sent to ticket holders said KAABOO “will refund the full amount charged to your credit or debit card. The amount refunded will include service fees, as well as the cost of the pass(es)”.
The process will begin this week, the email said, and may take up to 14 days for the money to appear in credit or debit card accounts.
“You will receive an email from the payment processor when your refund has been initiated,” the email said.
If the money does not show up within that time frame, ticket holders are asked to contact their bank.
If the refund received is incorrect, contact KAABOO at [email protected] or call 233‑0700 or (855) 798‑5995.