Softech Computers Ltd. launched a Certified Business Professional training programme last month with a customer service class.
The CBP is an international business credential programme that was developed by the Florida-based International Business Training Association.
The CBP qualification is endorsed by such organisations as the Future Business Leaders of America and Junior Achievers.
The courses are being conducted in the Cayman Islands in partnership with Advantage Training Solutions Ltd. of Barbados. Softech owner Beverly Banks said the courses are a response to specific needs.
‘In the technical fields, and in the business industry in general, the soft skills are badly needed here’ she said.
The courses are open to both the public and private sector.
The inaugural customer service course was attended by members of the Royal Cayman Islands Police Services, with observers from various organisations, including the Health Services Authority.
A two-day course on Leadership was also conducted last month, with participants from the HSA and Prison Service, and observed by representatives of the Customs Department.
The programme courses are delivered by people from the Caribbean, and in the context of what is relevant to business in the Cayman Islands.
Besides customer service and leadership, the CBP programme offers courses in sales, business etiquette and business communication.
Exams must be taken and passed for a person to be accredited with the CBP Professional designation. The examinations are administered by Prometrics Inc. at authorised testing centres globally, of which Softech is one.
People who successfully take all five courses obtain the CBP Executive designation, and are eligible to take the Master-level courses, which include project management, business management, sales and marketing, and technology specialist.
Successful completion of any of Executive-level courses earns a person the designation of CBP Master Executive.
Mrs. Banks said the customer service course received excellent reviews.
One of the things the CSP course teaches about customer service is that it is not just for customers.
‘Customer service must be internal as well as external,’ she said. ‘You can’t give what you don’t have. If you don’t practice good customer service with the personnel within your establishment, you can’t offer it to the people who come to you.’
Assistant Crime Manager Christina Jackson was one of eight executive communications officers with the RCIPS that took the customer service course. She said the course was very beneficial and has already made a difference.
‘I’ve seen some improvement in the staff in the way they deal with people,’ she said.
Others could benefit from the course, Ms Jackson said.
‘I for one feel that after Hurricane Ivan, customer service has gone down,’ she said. ‘I think other organisations could really benefit from the course.’
The BSP programme continues on 24 April with courses on customer service and leadership.