The Lands & Survey Department continues to upgrade its facilities in effort to improve efficiency and customer service.
At the Cabinet press briefing last week, Leader of Government Business Kurt Tibbetts outlined some of the changes still in store for the Department, which moved to Brit Cay House in March.
‘For those who have visited the new location, you’ll agree it’s a marked improvement over the pre-(Hurricane) Ivan office in the Tower Building and the post-Ivan office set up in the Corporate Centre,’ Mr. Tibbetts said.
The new location features an expanded public counter.
‘There is now a dedicated receptionist, a registry customer service agent to update clients on documents, as cashier and front desk staff,’ he said.
Two private interview rooms have been added to allow staff to meet with clients without distracting the rest of the office.
Lands & Survey is also planning to install self-service computer stations in the lobby that will allow the public to do things like check maps, Mr. Tibbetts said.
Other improvements to Lands & Survey include many measures to help private sector licensed lands surveyors, including the utilisation of Global Positioning System (GPS) technology.
‘The main focus in the survey area is to reduce the time it takes to issue new land registry parcel numbers to a target of 28 days,’ Mr. Tibbetts said. ‘Over the past year, Lands & Survey have conducted a department-wide review of their work processes and have made other improvements to help decrease throughput times.’
Mr. Tibbetts also announced that Lands & Survey’s new atlas is due to be released in January 2007.
‘The last atlas published in 2000 was very successful with over 6,000 copies sold,’ he said. ‘I expect that those that have use for them await them very much.’