Six new staff members have joined the Cayman Islands Department of Vehicle and Drivers’ Licensing in the past few months and one has been promoted in an effort to boost efficiency and service.
Kevin Whittaker has joined the department as a receptionist and messenger; Kevin Powell and Marghanita Jacques as customer service officers; Darren Ebanks as vehicle inspector and driving examiner; and Jason Azan as manager of licensing. Stephen Quinland, employed with the department since 2006, has been promoted to assistant manager.
The newest addition, Richard Simms, joined the department a few weeks ago as its deputy director.
Mr. Whittaker joined DVDL in July as a receptionist and messenger.
‘I want to do all I can to help this department grow into a much more efficient and reliable organisation,’ he said.
He has already made similar contributions to the Cayman Islands Prison Service as an operational support assistant, and to the Port Authority, where he served in various roles.
In his new role Mr. Whittaker is responsible for answering the telephone; responding to customer queries; processing and distributing mail; and messenger duties.
Joining the department in May as a customer service officer, Mr. Powell is responsible for issuing drivers’ licenses and responding to customer queries, as well as other administrative tasks.
Eager to do well in his new post, Mr Powell says he is trying to learn as much as he can about the Traffic Law. ‘I want to know it word for word,’ he said. ‘That way I can reduce the time it takes to respond to customer queries.’
With 10-plus years of customer service experience in the private sector, Mrs. Jacques is eager to grow in her post as customer service officer, and to provide effective, efficient service to Cayman’s residents.
She joined DVDL five months ago. ‘Helping people is very rewarding for me. It helps me to learn more about the nature of people, and how best to relate to each individual.’
Mrs. Jacques’ responsibilities include advising the public on vehicle licensing transactions such as the renewal and transfer processes for vehicles.
Mr. Ebanks joined the department in May as a vehicle inspector and driving examiner.
His responsibilities include vehicle inspections and assessing the abilities of new drivers. ‘I help to ensure the public’s safety,’ he said. ‘I make sure that vehicles are in full compliance with the inspection codes; that drivers know how to properly manoeuvre a vehicle; and that they read the road signs and markings correctly.’
A civil servant since April 2006, Mr. Quinland joined the department as a public transport inspector. He was promoted to assistant manager in March this year.
His primary responsibilities include management of staff and projects for vehicle inspections; and management of driver’s licensing testing and issuance at all DVDL locations in the Cayman Islands.
With a background in banking and accounting, Mr. Azan joined the department as manager of licensing. ‘I found the opportunity to get involved in the management of special projects exciting,’ he explained.
Responsible for managing and collecting revenue, he hasn’t gone too far from the numbers. He also manages daily vehicle and driver’s licensing transactions; special projects; and assists with the budgeting, monitoring, and reporting of DVDL’s financial activities.
A former chief inspector of police, Mr. Simms is a well-known member of the Caymanian community. ‘I was on the enforcement side of the law before, but I also enjoy being on this side, where I can help with the development of policy.’
Mr Simms’ role as DVDL’s deputy director involves the provision of strategic management for all operational and licensing functions, as well as, the staff in his department. He will also assist with the revision of legislation and policy advice offered to the Ministry of Communications, Works and Infrastructure, and other government entities.