Fidelity Insurance, a general and health insurance broker, has launched a fully interactive dedicated health policy website to better enhance its health insurance services to its members and health care practitioners. The website gives Cayman residents – for the first time – maximum customer convenience through 24/7 member access to their insurance policies and coverage allowing for better time management, claims tracking, and easier comprehension of the insurance process for both customer and practitioner.
Members can view detailed information regarding their health cover, accumulated amounts for deductibles and co-pay, claim history, as well as diagnostic information for the entire family at the online Health Centre with information and links regarding everything healthcare.
Fidelity’s online technology also includes a ‘smart’ member-only swipe card.
When swiped the Practitioner sees proof of insurance, member information for eligibility, exclusions, deductibles, and out of pocket amounts. Practitioners have instant access to member information necessary for payment breakdown, claim history and previous diagnostic information which can assist in preventative care. Claims are submitted online at the time of visit facilitating faster claim turnaround.
‘Together the innovative products increase speed of claims processing, turnaround for reimbursements, and feelings of ownership as access to personal details is now at the insured’s fingertips,’ said Sue Hydes, manager, Health Insurance.
‘We are excited to be the first to launch our online services at this level of functionality and with the great response it has received thus far; we expect that it will create a new and ideal way of handling insurance in today’s technological age.’
Fidelity Insurance currently offers four health plans for companies and individuals through Guardian General Insurance Ltd. Guardian General currently has an A-(Excellent) rating from A.M. Best and is renowned in the region for sustained reliability and fast claims service.
Fidelity Healthy Bites Fair, a health and lifestyle event, will take place on Saturday June 6th at Grand Harbour from 11:00 to 3:00 p.m. Food and drinks, health checks, healthy lifestyle tips, kid’s entertainment and information on Fidelity insurance products will be available.