Cayman Airways has concluded an internal investigation into an incident on a Miami to Grand Cayman flight that left passengers terrified.
A week after flight KX107 was forced to descend from 33,000 feet to 10,000 due to a cabin pressurisation problem, the airline issued a statement on Wednesday afternoon assuring that the aircraft was not in danger at any time.
‘The descent took about 20 minutes to reach 10,000 feet, so it was not a rapid occurrence, but it would have been noticeable by passengers in the cabin,’ said Acting Vice President of Flight Operations Captain Rex Miller.
‘Maintaining control of the cabin is the priority for the flight crew in cases like these, after which time the captain offers passengers an update on the occurrence.’
Passengers on the flight complained that they were given little information about why the plane was descending and some reportedly were so scared, they sent goodbye text messages to their loved ones.
When originally pressed for information on the descent, which one passenger described as horrifying, the airline would only confirm that the incident had occurred.
In a press release issued on Wednesday this week, the airline stated that it had carried out a standard internal investigation into the 3 June incident, which it said was a result of a pressurisation malfunction while at a cruising altitude of 33,000 feet.
The statement from the airline said that ‘due to the numerous redundant systems in place on all Cayman Airways aircrafts, at no time was flight 107 in danger.’
The airline said the crew followed standard procedures and the captain chose to slowly descend to a lower altitude of 10,000 feet as a precautionary measure for the remainder of the flight.
Mr. Miller said that at no time was it necessary for an emergency to be declared and the aircraft landed normally at Owen Roberts International Airport.
CAL’s VP of Maintenance and Engineering, Fabian Whorms, said the problem was later fixed and the aircraft was returned to service.
CEO designate of the airline, Olson Anderson, said Cayman Airways pilots receive mandatory simulator training every six months on how to handle such situations.
‘Cayman Airways applauds the captain and crew of this flight for managing the situation swiftly and professionally while following procedures to ensure the safety of passengers, and regrets any anxiety that may have been caused to passengers,’ he said.
‘[CAL] regrets any anxiety that may have been caused to passengers’