The study is not the first of its kind undertaken by the police service, but it’s being billed as the “most comprehensive” public survey ever undertaken by the agency.
Those who want to answer the questions have until 3 December to fill out and return the survey.
The form asks for basic information such as gender, age group, general profession, and district the person resides in.
The first four survey questions focus on reducing crime and disorder in the community and ask whether people are satisfied with RCIPS responses to criminal incidents and if the police do enough to keep the public informed.
Other questions focus on how easy it is to contact police, officers’ attitudes in dealing with the public, confidentiality of information and quality of service.
There are seven possible answers for each questions ranging from extremely satisfied to extremely dis-satisfied; respondents can also note if they feel a question if not applicable. A space is left below each question for any additional comments survey takers might like to make.
The survey process is being managed by Deloitte.
“It’s a top priority for the RCIPS to ensure that our communities get the best possible customer service from our staff,” Deputy Police Commissioner Anthony Ennis said. “The survey will not only help us establish the needs and expectations of the people we serve, it will also allow us to identify areas where we are doing well and those where improvements need to be made.”
“In addition, the survey results will provide valuable information to help us formalise our policing plans and establish key performance indicators I would encourage everyone who has an interest in keeping our communities safe to take part in the survey and help us work together to shape the future of policing in the Islands.”
Mr. Ennis was on hand at the airport Foster’s store Friday handing out the first batch of surveys.
Those who wish to take part in the survey can participate by completing the comprehensive form online at www.rcips.ky or by completing a condensed paper version of the survey and submitting it to their local police station.
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