Concierges keep
well-informed

Cayman’s concierges are arming themselves with information for 2011.

A concierge workshop took place in Camana Bay on Tuesday, 11 January, attended by representatives of major hotels, condos, watersports and other Cayman Islands Tourism Association members associated with the industry. Executive Director of the Cayman Islands Tourism Association, Trina Christian, was pleased with the way the training and information workshop had gone. “We had 15 people at the concierge workshop which was a tremendous success; we got good feedback and they felt it was informative.”

Distributed to the concierge participants was a booklet including pages from the tourism association’s partner publication, Key to Cayman, plus destination information and an overview of the CITA. During the afternoon, there were also talks about Island Companies, one of the sponsors of the event, plus a Department of Tourism overview of the PRIDE customer service scheme and a tour of Camana Bay.

Networking reception

Following the workshop, the tourism industry gathered at the Discovery Centre for a networking reception that was very well-attended by all sectors, including dive operators, retailers, accommodation and more.

Ken Hydes of Camana Bay said he had been looking forward to the event for a while and that the event effectively kicked off the tourism season, albeit that it had been originally scheduled for pre-Christmas.

“Camana Bay’s commitment to the tourism industry and our dear friends at CITA goes without saying; we look forward to an ongoing relationship and keeping things strong and healthy for our tourism product, which we all know is so vital to our island. “We would like to continue to have these updates and training [events].” Attendees of the reception were treated to a variety of hors d’oeuvres from Michael’s Genuine Food and Drink plus a crab cake cooked up by Cindy Hutson of Ortanique, delicate pastries from Black Trumpet delicatessen and drinks from Abacus. Music was provided by the Easy Street Band.

“We hope to do the concierge workshop and networking reception annually plus other events through the year,” added Ms Christian, who said that there had been a lot of interest by attendees wishing to keep up with the Cayman Islands Tourism Association’s initiatives, events and activities. Mr. Hydes agreed and said that Camana Bay and the Discovery Centre intended to continue to support tourism training and networking events.

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