A travel agency that closed its doors for business days ago has former customers claiming they bought tickets from the company only to learn that those tickets were not valid.
Sea 2 Sky operates from Unit 6 on Dr. Roy’s Drive, George Town in a complex known as the Village. The company specialised in bookings and tickets for a number of airline companies.
A statement from the Royal Cayman Islands Police service said, “We can confirm that police are presently conducting an investigation into this matter. Enquiries are at an early stage and officers request that anyone who has purchased tickets from this agency and who may have had problems to contact the Financial Crime Unit” at 949-8797.
According to Nicola Williamson, she purchased a ticket from Sea 2 Sky for a trip to Jamaica that was scheduled for 28 July.
“I have been buying tickets from them for a while now and I received a receipt and itinerary for what was supposed to be an electronic ticket for a Cayman Airways flight. But after arriving at the airport around 5am, I was told that there was no record of me having a ticket and that I should contact the place where I bought the ticket from,” said Ms Williamson. She added that there was at least one other person on the flight, that she knew of, who had been affected and explained that the victim in that instance had to buy a ticket for the next day, as the woman needed to get home to Jamaica.
As of Saturday she said she has been advised by the police that the number of people affected had risen to 24.
“The police have said they cannot find the contact who sold the tickets. They said she is on Island and has been blocked from leaving,” noted Williamson.
Upon contacting Cayman Airways about the incident and whether the airline would be reimbursing customers, the Caymanian Compass learnt that airlines are not liable in such instances, as endorsements for travel agencies are distributed by the International Air Transport Association. A statement by one of the Association’s spokespersons at their head offices in Montreal, Canada, noted that, “Travel agents are only accredited by IATA, which is an intermediate billing and settlement plan between airlines and travel agencies. Though we are an association of airlines, there is a programme within IATA that accredits travel agencies. In an instance where an agent is delinquent we would be advised and they would be removed from the settlement plan. However we do not sell or guarantee tickets.”