Sunset House and the Kittiwake have received TripAdvisor Certificates of Excellence awards.
The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor and is extended to qualifying businesses worldwide. Only the top-performing 10 per cent of businesses listed on TripAdvisor are eligible.
To qualify, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travellers on TripAdvisor and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
“Sunset House is pleased to receive a TripAdvisor Certificate of Excellence,” said Karin Sahm, co-general manager at Sunset House, along with her husband Keith. “We strive to offer our customers a memorable experience, and this accolade is evidence that our hard work is translating into positive reviews on TripAdvisor.”
Nancy Easterbrook of DiveTech was central to the Kittiwake’s coming to Cayman.
“The Kittiwake was a long, 10-year project, and the outcome has lived up to all of our expectations,” she said. “She has become one of the most popular dive and snorkel sites in Grand Cayman in just two years, and she continues to offer exciting repeat visits to guests as she transforms into a living reef system. It is great to hear that so many visitors love what they find when diving or snorkelling the Kittiwake.”
About 40,000 people have dove or snorkelled the wreck since it was sunk in January 2010.
“The Kittiwake was a true collaboration of a joint private-public venture that was overly successful. Her place in shallow, crystal waters off the shore in West Bay allows everyone, young and old, the chance to enjoy her majesty, her history and her devotion to sailors and divers. She is now a living museum,” Mrs. Easterbrook said. The Cayman Islands Department of Tourism and local businesses are involved in the Kittiwake project.
Alison Copus, Vice President of Marketing for TripAdvisor for Business said that TripAdvisor was “delighted to celebrate the success of businesses around the globe … which are consistently offering travellers a great customer experience”.
“The Certificate of Excellence award provides top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers.”